IT

Job Overview :

The IT function is responsible for providing reliable and responsive IT support to ensure the availability and smooth operation of the Company’s IT equipment, hardware, network infrastructure, and end-user services. The role covers day-to-day technical support, IT asset management, maintenance, troubleshooting, vendor coordination, and continuous improvement of IT services.

Key Tasks & Responsibilities :

• Provide technical support for computers, laptops, printers, network equipment, and other IT devices.
• Install, configure, maintain, troubleshoot, and repair IT hardware and equipment.
• Support basic network and connectivity troubleshooting and coordinate resolution of network-related issues.
• Manage IT asset inventory, equipment allocation, maintenance, replacement, and lifecycle records.
• Conduct regular inspection and preventive maintenance of IT equipment.
• Support user onboarding, device setup, equipment handover, and IT access requirements.
• Monitor IT equipment availability and ensure timely resolution of technical issues.
• Coordinate with IT vendors and service providers for maintenance, repair, procurement, and technical support.
• Maintain records of IT incidents, repairs, maintenance, and equipment status.
• Monitor IT-related procurement, costs, and resource utilization.
• Establish and maintain IT support procedures and service standards.
• Identify opportunities to improve IT reliability, efficiency, and user support.
• Provide operational reports and recommendations to management.
• Supervise and provide guidance to IT support personnel where applicable.
• Ensure IT activities comply with company policies, security requirements, and applicable standards.

Qualification :

• Diploma/Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
• Minimum 2–5 years of relevant experience in IT support, hardware, infrastructure, or related functions.
• Experience in hardware troubleshooting, IT asset management, and basic network support.
• Experience in coordinating with IT vendors and service providers is preferred.
• Experience supervising IT support activities or personnel is an advantage.

Skill & Keterampilan :

• Memiliki kemampuan hardware troubleshooting dan technical support yang kuat.
• Memahami computer hardware dan basic network infrastructure.
• Memiliki kemampuan IT asset dan vendor management yang baik.
• Memiliki kemampuan problem solving dan analytical yang baik.
• Memiliki kemampuan komunikasi dan koordinasi yang baik.
• Memiliki kemampuan planning dan time management yang baik.
• Teliti dan memiliki service orientation yang baik.
• Mampu bekerja secara mandiri dan mengelola berbagai prioritas.
• Menguasai Microsoft Office dan IT tools yang relevan.